Here’s exactly how shipping, returns and exchanges work at Ikan.
You can return any piece within 30 days of delivery for a refund, provided it’s:
If you’re a consumer ordering from the UK or EU, this goes beyond your legal 14-day right to cancel under the Consumer Contracts Regulations (or your local equivalent), we give you 30 days, not 14.
If your order arrives faulty, damaged, or isn’t what you ordered, we’ll cover return shipping and offer a full refund or replacement, whichever you’d prefer. Contact us with photos and your order number so we can sort it quickly.
Once we’ve received and inspected your return, we’ll refund your original payment method within 5–10 business days. For non-faulty returns, return shipping is at your own cost and is deducted from the refund unless you’ve arranged your own prepaid label.
We don’t offer direct exchanges. Return your original piece under the policy above, and place a new order for the size or colour you’d prefer, that way you’re not waiting on us to process the swap.
You’re responsible for any customs charges on a return shipment, unless the piece was faulty or wrong, in which case we’ll cover them. Mark the parcel as “returned goods” to help it clear customs smoothly.
